REFUND & RETURN POLICY

Because our products are research materials, we cannot accept returns of opened or used product. We will replace or refund an order in the situations below, as long as you contact us within the time limits stated.

If an item arrives damaged, the wrong item was shipped, or an item is missing, email support@maxxerbiotechlabs.com within 7 days of delivery with your order number and photos of the package and product. Once verified, we will ship a replacement or issue a full refund to the original payment method — your choice.

Every purchasable product has a published third-party Certificate of Analysis in our COA Library. If an independent, accredited laboratory test of an unopened vial from your order shows purity below the specification on its COA, send the report to us within 14 days of delivery. After verification we will refund the product price and reimburse the testing cost.

You may cancel an order for a full refund at any time before it ships. Once an order has shipped it can no longer be cancelled; the policies above apply.

If tracking has not updated for 7 business days, or a package marked delivered was not received, contact us within 7 days of the expected delivery date. We will open a carrier claim and, once it is resolved, reship or refund the order.

Opened or used products, products stored improperly after delivery, orders refused at delivery, and incorrect shipping addresses entered at checkout.

Approved refunds are issued to the original payment method within 5–10 business days. Questions? Visit our Contact page or email support@maxxerbiotechlabs.com.